If you’re experiencing the following issues:
- Very slow download/upload speeds
- Instead of 4 or LTE, only "E" (Edge) appears within your signal status bar
- No data reception even though holiday.com’s eSIM is connected
Please try these measures first:
- Ensure you’re within the eSIM service area, especially for regional plans. For example, if you purchased a North America regional plan, make sure you’re within the area of coverage.
- Toggle on Airplane Mode, wait for 15 minutes, then toggle it off. This will force your device to search and reconnect to the appropriate network.
- Ensure your eSIM has its Roaming Data toggle enabled.
If none of these solutions work, please get in touch with Support.